1. How can I cancel my order?

When you change your mind about your order, you are able to cancel your order within 12 hours of placing the order. Please Open Ticket, select Cancel order -> Submit.

Note:

1. After 12 hours of purchasing, your orders will be locked and sent to our production facility. If you send the request later than that, we cannot cancel or modify it. Ticket processing time is 24 hours.

2. Issue refund for cancellation may take 2-5 business days to post to your payment account and it will be applied back to the original payment method used.

2. How can I modify my order?

You have 12 hours since placing your order to modify your order. If you contact us after 12 hours of order submission, your order will be locked for processing so we can not modify it. Please Open Ticket, select Modify order -> Submit.

Note:

1. After 12 hours of purchasing, your orders will be locked and sent to our production facility. If you send the request later than that, we cannot modify it. Ticket processing time is 24 hours.

3. How can I change my shipping address?

You can change the shipping address of your order within 12 hours after placing the order.
Request Change Shipping Address -> Submit via Ticket Support, write down the correct shipping address in the message.

Note:

1. After 12 hours of purchasing, your orders will be locked and sent to our production facility. If you send the request later than that, we cannot modify it. Ticket processing time is 24 hours.

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Phone : +1(213) 267-1435

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