1. How do I track my order?
Once your package is shipped, you will receive a shipping confirmation email with a package tracking link, so you can track your package in real time. However, Please allow 3-5 days for the carrier to scan your package into their system.
Of course, you can also use the order number or email to track your package on our tracking page directly. Please Click Here
2. My order arrived defective/damaged/broken.
We want to sort out the issue with incorrect items straight away. You can request a replacement or a refund.
Please report the issue via Support Ticket, select Received damaged product. -> Fill in your message -> Sumbit.
Note: You need to contact us within 10 days of receiving your order and remember don’t return any broken item back.
3. I received the wrong/someone else's order.
We want to sort out the issue with incorrect items straight away. You can request a replacement or a refund.
Please report the issue via Support Ticket, select Received the wrong product. -> Fill in your message -> Sumbit.
Note: You need to contact us within 10 days of receiving your order and remember don’t return any broken item back.
